In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately.
PROHIBITIONS AND FAILURE TO COMPLY
We may take actions against your account for activities including, but not limited to: Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way
Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material
Advertising or sending unsolicited messages of any kind
Impersonating others or providing any kind of false information
OMMO reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.
All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of OMMO and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by OMMO and/or its third party licensors. You may not distribute, reproduce, publish, commercially exploit or create derivative works of any Content contained within the Site without prior consent or authorisation of OMMO. Any such unauthorised actions may result in civil consequences or criminal penalties.
OMMO reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
OMMO respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us for proper handling.
THIRD PARTY LINKS
The Site may include links to other websites or resources that are not operated or prepared by OMMO. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
ELIGIBILITY TO PURCHASE
In order to place orders with us, you must meet our conditions of eligibility:
Be aged 18 years old or over
Be in possession of a valid credit/debit card issued by a licensed bank acceptable to OMMO for payment or be in possession of a valid PayPal account
Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
Prices are shown on the Site in Hong Kong Dollars (HKD) or US Dollars (USD) which are independent of each other. The prices are set based on the pricing policy and other considerations and the prices cannot be directly exchanged between these two currencies. If your credit/debit card is not denominated in Hong Kong Dollars (HKD) or US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with its policy on exchange rate.
By placing an order, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to OMMO, we will not be liable for any delay or non-delivery. You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.
Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. OMMO takes no responsibility for any such views as they do not necessarily reflect ours.
OMMO will use reasonable endeavours to ensure the accuracy of any information we place on the Site. We however make no warranties, whether the information are accurate, complete, current or error-free.
OMMO does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or bugs or other harmful components or represents the full functionality, accuracy or reliability of the materials. OMMO will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Site.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, OMMO will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.
You acknowledge that OMMO cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Site and any information provided to or taken from the Site by you.
OMMO will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation: or
any loss which was not brought to the attention of OMMO at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by OMMO; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.
INDEMNITY AND WAIVER
At our request, you agree to compensate us fully and hold us, OMMO (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
No waiver by OMMO will be construed as a waiver of any preceding or succeeding breach of any provision.
Each provision of these Conditions will be construed as separately applying and surviving even if for any reasons one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
GOVERNING LAW AND JURISDICTION
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.
Delivery and Returns
Once you have entered your personal and payment details and placed your order, we will send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
OMMO may not be able to accept your order, or part of your order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
We identify a pricing or product description error.
We are unable to obtain authorisation for payment.
You are not eligible to order from OMMO as set out in this TOS.
If there are any problems with an order, you'll be contacted by our Customer Service team.
You will be given an indication of the expected delivery time when you place your order online. OMMO’s teams will make every effort to meet these estimates but cannot guarantee that such estimates must be met.
OMMO insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by OMMO. You also accept the associated transfer of responsibility in the same way.
A shipping fee is charged according to different destination. OMMO reserves the right to update its shipping policy at its sole discretion without prior notice.
Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy.
If you need to return a product or you have any questions about this policy, please contact our Customer Service Department.
If for any reasons you are not 100% happy with your products that you purchased from the Site, please contact us within 30 days of purchase and we will be happy to process an exchange or refund, providing that the goods are in their original, unused condition with all materials included as well as the receipt of purchase confirmation from OMMO.
As there are occasions where it may not be necessary to send the product back, please contact us before returning any items.
Please note that we will not be able to provide a refund on any shipping fees charged from the original order. Return shipping is the responsibility of the customer.
Please contact our Customer Service Department for an OMMO Return Authorisation Number as you will be required to write this number on the shipping box when mailing it back to OMMO.
The product must be in its original packaging and in the condition in which it was received. Make sure you pack the item securely and with enough protection. We do not accept liability for returned packages which are damaged during transit.
When you return the goods to us, we recommend that you use a tracked service for the delivery, as we are unable to refund goods that are lost in the post.
We will proceed with the refund or exchange after the returned goods is received by our Returns Department.
If you have any queries about the products that you have returned, please contact our Customer Service Department.
If the product was not purchased directly from the OMMO website, please contact the retailer where the product was purchased for returns, exchanges and refunds.
We receive and may store any information you provide to us through our website in any way which is required or relevant for the purposes for which it was collected, and through your participation in promotions, competitions, customer surveys and questionnaires, and through your contact with us by writing or calling to our Customer Services Department.
This information may include name, mailing address, e-mail address, date of birth, gender and phone number. It may also include your other personal or preference information you provide to us as well as information you submit about other people.
OMMO does not sell, share or trade customers personal information collected online with third parties.
The personal information we collect from you will be used in some or all of the following ways:
- To process your orders from the Site
- To update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information and services
- To manage and improve the Site
- To administer and operate your account
- To verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; identify visitors on our website; carry out research on our users’ demographics
- To check and verify your identity and prevent or detect crime
- To manage marketing activities
provided you have indicated that you have not objected to being contacted for these purposes.
In performing verification and identity checks, your information may be disclosed to credit reference agencies, who may keep a record of that information.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier).
We may also send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by following the guidance stated on the electronic marketing material.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you.
If you have any comments or suggestions, you are welcome to send them to us at our address or through email firstname.lastname@example.org or by calling us on +852 21370543 – this telephone number will be open to receive calls between 9am to 6pm (Hong Kong Time).
You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Updating Your Personal Information
You can update your personal information anytime when checking out the purchase of products from OMMO website.
Security of Your Personal Information
OMMO ensures that all information collected will be safely and securely stored. We protect your personal information by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorised computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes
OMMO uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
Disclosure of Personal Information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from OMMO website. In exceptional circumstances OMMO may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. OMMO is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by OMMO, please contact us at email@example.com and we will resolve the issue.
Collection of Computer Data
When you visit OMMO, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer's IP address
- Browser type
- Webpage you were visiting before you came to our site
- The pages with in OMMO you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
As part of the above, OMMO may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads.
OMMO also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show OMMO ads on sites across the Internet. OMMO and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on visitors’ past visits to OMMO, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to OMMO.
OMMO reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints about breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at firstname.lastname@example.org